Legal Name: yüttaka, Inc.
Head of Operations: Jose Luis Rodriguez Jimenez
Registered Address: yüttaka, Inc. 5-4-5-301 Toyotama-Kita, Nerima-ku, Tokyo, Japan
Phone Number: +81-80-3004-4487
Email Address: [email protected]
Additional Fees: None.
Delivery Time: Services/Digital products are delivered within 1 days after payment.
Exchanges & Returns: Non-refundable due to the nature of digital services
We accept the following payment methods through our secure checkout:
Credit/Debit Cards: Visa, Mastercard, American Express, and JCB.
Digital Wallets: Apple Pay, Google Pay.
Payment Timing:
Payments are processed immediately at the point of sale. For pre-order items (if applicable), the customer will be charged at the time the order is placed to secure the reservation.
Processing Time: All services or physical products (if applicable) are initiated/dispatched within 1 business days following payment confirmation.
Shipping Costs: International shipping fees are calculated at checkout based on the destination and package weight.
Customs & Duties: For international orders, the recipient is responsible for any import duties, taxes, or brokerage fees required by the destination country.
Cancellations: Orders may be cancelled within 1 hours of purchase, provided the fulfillment process has not commenced.
Returns/Exchanges: Due to the nature of the artistic works and services provided by yüttaka, Inc., returns are generally not accepted unless the product arrives damaged or is significantly different from the description.
Defective Products: In the event of a defect, the customer must contact us via [email protected] within +81-80-3004-4487 days of receipt to arrange a replacement or refund.
Refund Processing: Once approved, refunds are issued to the original payment method within 5 to 10 business days.