PRIVACY POLICY
Committed to Privacy, Grounded in Integrity
At Timeless Health & Wellbeing, we’re committed to protecting your personal information and maintaining your trust.
This page explains how we collect, use, and safeguard your data with transparency, care, and respect for your privacy..
This Privacy Policy outlines the online information collection practices of Timeless Health & Wellbeing.
Specifically, it explains the types of information we may collect from you while you use the Timeless Health & Wellbeing website and services, and how we use, store, and protect that information.
This Privacy Policy including our statement on children’s privacy applies only to information collected online via our website. It does not apply to information collected offline (e.g. at events, over the phone, or by mail).
Please read this Privacy Policy carefully. By accessing or using this website, you agree to the terms outlined here.
As the web continues to evolve, we may update this policy from time to time. When we do, we will post any changes here and update the "Effective Date" at the top of this page. Continued use of the site after any updates constitutes your acceptance of the revised policy.
How We Collect and Use Information
This Privacy Policy section is comprehensive but too legalistic and aggressive for a wellness-focused business and parts of it don’t align with GDPR/UK privacy best practices or modern user expectations.
It also includes statements like “we reserve the right to use your data in any way” and references to selling data to third parties, which:
Can damage trust with clients (especially in health/wellness)
Could trigger Meta disapprovals if ads link to this policy
What Information We Collect and How We Use It
We may collect and store personal or other information that you voluntarily provide while using the Site for example, when:
Submitting a contact form
Scheduling a consultation
Registering for an event
Downloading a resource
Signing up for our emails or services
This may include your name, email address, postal address, phone number, or payment details (if purchasing a service). This information helps us:
Respond to your enquiries
Deliver the services or resources you've requested
Share relevant updates or wellness content (if you’ve opted in)
Improve your overall experience with our platform
Information Collected Automatically
We also collect some technical data automatically, such as:
IP address
Browser type
Pages visited
Time spent on the site
We use cookies and similar tools to help improve website performance, track usage patterns, and personalise your experience. You can manage cookie preferences through your browser settings.
Third-Party Services
We may use trusted third-party services (like scheduling platforms, email tools, or payment processors) to support your experience. These providers only have access to the data necessary for their function and must comply with strong privacy standards.
We do not sell or share your personal information with unrelated third parties for marketing purposes.
External Links and Partners
Our site may contain links to external websites or services offered in partnership with other providers. We’re not responsible for the privacy practices of these third-party sites. We recommend reviewing their policies if you choose to engage with them.
Legal Compliance and Business Transfers
We may disclose your information if required to do so by law or if necessary to protect our legal rights or those of others.
In the event of a business transition (e.g. sale or merger), your information may be part of the transferred assets.
Google Analytics
Use of Google Analytics and Advertising Features
We use Google Analytics and its advertising features to better understand how visitors interact with our website and to improve your experience.
These features may include:
Remarketing with Google Analytics
Google Display Network Impression Reporting
Google Analytics Demographics and Interest Reporting
Integrations with platforms such as Google Ads (formerly DoubleClick)
These tools help us understand site usage and, in some cases, allow us to tailor our marketing based on general user behaviour. For example, we may use remarketing to show ads to people who visited our site previously, or to remind you about services you showed interest in.
To do this, we and third-party vendors may use a combination of:
First-party cookies (e.g., Google Analytics cookie)
Third-party cookies or identifiers (e.g., Google Ads/DoubleClick cookie)
This data is anonymous and used solely to improve our communications and services. No personally identifiable information is collected through these cookies.
Use of Facebook Advertising Data
As advertisers on Facebook and operators of a Facebook Page, we (not Facebook) may collect content or information from users who interact with our ads, page, or related content. By engaging with us through Facebook, you consent to this collection and to the use of that information as outlined in this Privacy Policy.
We fully comply with Facebook’s Data Use Restrictions.
How We Use Facebook Ad Data
Any advertising data we receive from Facebook, including data collected through ad campaigns, is only:
Used by us or trusted service providers working directly on our behalf
Handled securely, kept confidential, and used solely for the purpose of evaluating our ad performance
We do not:
Use Facebook ad data for retargeting beyond Facebook's systems
Combine or “commingle” data across different advertisers or audiences
Share data with other advertisers, ad networks, or monetisation platforms
Use this data to build or enrich user profiles across platforms, devices, or services
All ad data we analyse is used in aggregate and anonymously, unless you’ve given explicit permission otherwise.
General Data Privacy Regulation (GDPR)
Your Rights Under the General Data Protection Regulation (GDPR)
If you are located in the European Economic Area (EEA) or are accessing this site from within the EEA, the personal information you provide may be subject to the General Data Protection Regulation (GDPR).
We are committed to complying with all relevant GDPR provisions that apply to the data we collect and process.
As an EEA resident, you may have the following rights regarding your personal data:
The right to access the information we hold about you
The right to request corrections or updates to your personal data
The right to request deletion of your data ("right to be forgotten")
The right to restrict or object to the processing of your data
The right to request a copy of your data in a portable format (data portability)
If you wish to exercise any of these rights, please contact our GDPR representative at:
📧 [email protected]
We will respond to your request in accordance with applicable data protection laws.
Children’s Privacy Statement
Children’s Privacy
We take the privacy of children seriously. This section outlines our practices regarding the collection and use of personal information from children under the age of thirteen.
This website is not directed to children under 13, and we do not knowingly collect personal information from anyone in this age group.
We have safeguards in place to prevent the collection of data from children under 13. If we learn that we have inadvertently received personally identifiable information from a user under 13, we will delete that information from our records immediately.
If our practices change in the future, we will obtain verifiable parental consent before collecting any personal information from children under 13.
Additionally:
We do not knowingly allow children under 13 to post or share personal information publicly on the site.
We do not share or distribute any such data to third parties.
We do not condition participation in any part of the site on providing personal information from children under 13.
How do we store your information?
Email Communications and Your Preferences
Your information is securely stored on the email platform we use to deliver content and updates from Timeless Health & Wellbeing. Access to this information is limited to team members or service providers who manage our mailing lists and ensure the proper delivery of our email communications.
Every email we send includes a clear unsubscribe link at the bottom.
You can opt out of future messages at any time by clicking this link no questions asked.
We respect your inbox and your privacy.
Disclaimer
Changes to This Policy
While updates to this policy are rare, we reserve the right to make changes at any time.
If any updates are made, they will be posted directly on this page. We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at:
📧 [email protected]
Hypnotherapy That Supports Real Life Challenges Gently and Naturally
Quick Links
Resources
Operating Hours
10.00 AM --18.00 PM Monday to Friday
11.00 AM – 16.00 PM Saturday
Connect With Us
© 2025 Timeless Health & Wellbeing.All rights reserved.